Effective date: April 24, 2026
CliniQueue
("we", "us", or "our") operates cliniqueue.com.
This page explains our refund and cancellation terms for CliniQueue subscriptions and API usage.
Payments are processed by Paddle.
CliniQueue is offered on monthly and annual subscription plans billed through Stripe or Paddle.
You may cancel your subscription at any time from your account dashboard or by emailing
naeem@cliniqueue.com.
Upon cancellation, your plan remains active until the end of the current billing period.
No further charges are made after cancellation takes effect.
We offer a 7-day money-back guarantee for new subscribers on their first payment.
If you are not satisfied with CliniQueue within the first 7 days of your initial subscription,
contact us at naeem@cliniqueue.com and we will issue a full refund — no questions asked.
After the 7-day window, the following applies:
1) Monthly plans — no refunds are issued for the current billing period once it has begun.
2) Annual plans — a prorated refund may be issued for unused complete months remaining, at our discretion.
3) API usage charges are non-refundable once API calls have been processed.
The following are not eligible for refunds:
1) API calls that have already been processed, regardless of the result.
2) Partial months on monthly plans (you retain access until the period ends).
3) Add-on features or one-time purchases after they have been activated.
4) Accounts suspended or terminated due to a violation of our Terms of Service.
If you cancel an annual subscription after the first 7 days, we may — at our sole discretion —
offer a prorated credit or refund calculated as follows:
Refund = (Annual fee ÷ 12) × number of full unused months remaining at the time of cancellation.
To request a prorated refund on an annual plan, email
naeem@cliniqueue.com
with the subject line "Annual Plan Refund Request" and include your account email address.
We aim to respond within 2 business days.
Payments are processed by Stripe and Paddle. We do not store your credit card details — see our
Privacy Policy for details. Approved refunds are returned to the original payment method and
typically appear within 5–10 business days depending on your card issuer or bank.
If you were charged in error (e.g., a duplicate charge or a charge after cancellation), please
contact us immediately at naeem@cliniqueue.com.
Error charges are refunded in full with no time restriction.
We encourage you to contact us before filing a chargeback with your bank or card issuer.
Most issues can be resolved quickly by emailing
naeem@cliniqueue.com.
Initiating a chargeback without first contacting us may result in immediate suspension of
your account pending resolution. Accounts terminated due to fraudulent chargebacks are
permanently ineligible for future refunds.
As stated in our Privacy Policy, CliniQueue is designed to support HIPAA-compliant workflows. Ticket content is never stored. Because processed ticket data cannot be recovered or reversed, refunds for API usage are unavailable once calls are submitted. This is consistent with our data-minimization commitments under our Business Associate Agreements (BAAs).
We may update this Refund Policy from time to time. We will notify you of significant changes by email. Continued use of the service after changes constitutes acceptance of the updated policy.
For refund requests or billing questions, contact:
Naeem — CliniQueue
naeem@cliniqueue.com