Clinical
Ticket
Intelligence
CliniQueue classifies your healthcare support tickets into 8 clinical categories — with PHI risk detection, breach flagging, and instant escalation triggers. HIPAA-compliant by design. BAA included on every plan.
CLINICAL
CLINICAL
AWARE
AWARE
CLASSIFICATION
CLASSIFICATION
ZERO-RETENTION
ZERO-RETENTION
ARCHITECTURE
ARCHITECTURE
One Web-hook.
One Web-hook.
Done.
Done.
Generic classifiers use categories like "billing question" and "technical issue." CliniQueue uses labels that map to how healthcare support teams actually think.
Clinical Urgency - A patient or provider can't access something needed for active patient care. These tickets jump every queue and reach an on-call engineer immediately.
PHI Exposure - Patient data may have reached the wrong person. This is a potential HIPAA breach — not a support ticket. Reaches your security team within minutes, not hours.
EHR Integration - HL7 or FHIR feeds broken, Epic sync stopped, data not flowing between systems. Routes to your integrations team, not frontline support.
Billing & Claims - ERA files not importing, claims posting to wrong accounts, insurance rejections. High financial impact. Routes directly to billing engineers.
Access & Login - Provider locked out, SSO broken, new staff can't log in. Routes to IT or your admin team. Fast response matters — a locked-out clinician has downstream patient care implications.
Compliance Request - Audit logs, HIPAA risk assessment exports, regulatory documentation. Not urgent but needs tracking and routes to your compliance team, not a general queue.
Regulatory Deadline - CMS reporting or accreditation deadline approaching. Time-sensitive but not an emergency — needs a different response than clinical urgency.
Training & Onboarding - New staff walkthroughs, feature questions, how-to requests. Routes to customer success. Lowest priority — but important to identify so it doesn't get treated as a technical escalation.
